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Frequently Asked Questions
Everything you need to know about Velvet Zone — answered.
Yes, completely. Every game on Velvet Zone is free to play using diamonds. You earn diamonds through daily bonuses, gameplay, and rewards. Optional diamonds packs are available if you want to top up faster, but you'll never need to spend to enjoy the platform.
No. Velvet Zone is a social casino for entertainment purposes only. All winnings are in-platform diamonds and cannot be converted to cash or real-world prizes.
Yes. Velvet Zone works on any device — desktop, tablet, or mobile — directly in your browser with no app download required.
Our support team is available 24/7. You can reach us through the live chat or support form inside your account and we'll get back to you quickly.
Diamonds are earned in several ways — your welcome bonus when you sign up, daily login rewards, winning games, completing achievements, and participating in events and tournaments. The more active you are, the more you earn.
Every game you play and action you take earns you XP. As your XP grows, you level up — unlocking new games, features, and bigger bonuses along the way.
Don't worry — free diamonds are available every hour, and your daily login bonus resets every 24 hours. You'll never be stuck for long.
Yes. Velvet Zone is intended for players aged 18 and over. By creating an account, you confirm that you meet the minimum age requirement in your country or region.